As artificial intelligence becomes more integrated into business operations, many leaders are focusing on how to use and scale these technologies. However, some experts say a key conversation is missing: the impact of AI on trust and human connection in the workplace.
This issue frequently arises during coaching sessions at Change Coaches, a Chicago-based firm that helps leaders build trust within their teams. The company notes that while AI is changing work processes rapidly, technology cannot replace human relationships.
Leaders are now navigating between an environment driven by speed and data and one that values empathy and belonging. This shift has led to increased productivity but also greater feelings of disconnection among employees. According to Change Coaches, organizations are learning that innovation without inclusion can contribute to burnout and turnover.
The firm emphasizes the need for leadership that connects people to purpose, especially during uncertain times. They have developed practices designed to help leaders slow down, listen more effectively, and rebuild trust within their teams. These practices form the basis of their ICF-approved leadership program in Chicago, which blends neuroscience, emotional intelligence, and inclusion research into practical coaching tools.
Change Coaches reports consistent results across various sectors: when leaders adopt these methods, they become more aware, authentic, and adaptable. One participant shared that after shifting from giving directives to asking deeper questions through the program, her team’s creativity and collaboration improved significantly.
The organization argues that this type of leadership—centered on building trust—is something AI cannot replicate. “Machines can process information. Humans build trust,” they state.
Chicago has played a central role in these developments. Through community events hosted by Change Coaches over the past year, local leaders have come together to address challenges with honesty and courage. The firm believes Chicago’s collaborative spirit positions its business community to lead by example as companies integrate AI into daily operations.
“At Change Coaches, we believe that AI isn’t the story — . The real opportunity is in how we use technology to deepen our humanity, not distance ourselves from it.”
They call for celebrating leaders who prioritize empathy and connection over efficiency alone: “Because the strongest signal in this age of noise isn’t coming from a machine. It’s coming from the leaders willing to listen, learn, and lead below the surface.”